Conflict Resolution Services

Conflict resolution is the art of navigating disputes to find mutually beneficial solutions, particularly crucial in workplace settings where unaddressed conflicts can hinder morale and productivity. Employing strategies such as self-regulation, active listening, and empathy, effective conflict resolution fosters a psychologically safe environment where open dialogue thrives. Kiki Grossman and Leap Frog offer specialized training and tools in conflict resolution, equipping individuals and organizations with the skills needed to transform conflicts into opportunities for growth and collaboration. With their expertise, you can create a more harmonious and efficient workplace.

Kiki Grossman, Conflict Resolution expert with Leap Frog

Effective Conflict Resolution Services

Navigating conflicts in the workplace can be challenging, but Leap Frog is here to help you transform these difficulties into opportunities for growth and collaboration. Led by expert Kiki Grossman, Leap Frog specializes in conflict resolution services that not only help to resolve immediate issues, but also empower your team with the tools needed for long-term harmony and success.

Workplace Mediation

Facilitated Conversations

Leap Frog’s Facilitated Conversation (FC) process creates psychological safety and an environment where participants can share perspectives with authenticity and receive information with equanimity. The FC process encourages team members to work together to identify sources of conflict and inefficiency and to pinpoint those behaviors and “ways of being” in the workplace which will help defuse conflict and promote optimal team performance. Team members, with the help of Kiki, craft a plan for the future, pairing desired goals with actionable steps to achieve that goal.


Kiki, as a Florida Supreme Court certified mediator, conducts formal mediation under Chapter 44 of the Florida Statutes. Mediations conducted under this law are governed by confidentiality requirements, among other specifications. Formal mediation can be used for pre-suit or pending suit conflicts. In this process, Kiki acts as a neutral and impartial third party to help facilitate mutually agreeable solutions, thereby avoiding court involvement while fostering a harmonious work environment.

Additional Conflict Resolution Services

Conflict Resolution Training

Our training programs equip businesses and individuals with strategies to navigate conflict skillfully and resolve issues quickly when they arise. Walk away with actionable insights that can be immediately applied to improve your team’s dynamics.

Psychological Safety Training

Achieve higher levels of team collaboration through our psychological training modules. Learn to build psychological safety and emotional intelligence in your team, laying the foundation for constructive communication and conflict resolution.

One-on-One Leader Mentoring

Receive custom-tailored as-you-need-it leader mentoring as you navigate complex team dynamics and learn to build psychological safety within your team.

Culture “Pulse” Survey and Analysis

Kiki will create a culture pulse survey to obtain answers to the questions you most need answered about the current state of your workplace culture and psychological safety. Upon gathering the data from Likert scale and open-answer questions, she will provide a written analysis of the results and recommendations for cultivating the culture and psychological safety you desire in your team.

Kiki Grossman talking with a conflict resolution client on the phone

Unlock a Thriving Workplace

Choosing to work with Kiki Grossman and Leap Frog is a transformative step toward building a harmonious, productive, and psychologically safe work environment. With a strong emphasis on cultivating both individual and organizational well-being, we specialize in applying cutting-edge conflict resolution techniques that align with your unique company culture. Leveraging a wealth of practical experience and robust research, we design personalized solutions that go beyond merely resolving disputes to fostering an atmosphere of trust, open communication, and collaboration. It’s not just about putting out fires; it’s about equipping you with the strategies and tools to prevent them in the first place.

Proven Expertise

Kiki Grossman’s extensive background in conflict resolution brings a level of expertise you can trust. Our methods are not just theoretical; they’re proven to bring about lasting change in diverse workplace settings.

Customized Solutions

We understand that each organization is unique. That’s why Leap Frog offers customized conflict resolution services tailored to meet your specific needs, ensuring the most effective approach to improve your workplace dynamics.

Long-Term Success

Our aim is not just to resolve immediate issues but to provide you with the tools for enduring success. From training programs to workplace mediation, our services are designed to equip your team with the skills needed for effective communication and conflict resolution long after our work is done.


Kiki Grossman is a Conflict Resolution specialist whose workshops and consultations have helped participants enhance their communication skills. Workshop participants have said they feel more encouraged, excited, and empowered after the session. These workshops have helped people be more open to personal reflection and inspired them to put their ideas into action.

Dr. R. A. Roncska, CAPT USN (RET)

“I am writing to offer my strongest recommendation for Kiki Grossman. I have successfully served as Commanding Officer onboard the nuclear attack submarine USS TEXAS (SSN-775), as the Naval Aide to President George W. Bush, completed over 28 years of intense at sea Submarine Naval Service, held positions of extreme responsibility, and now serve as the Senior Vice President of the Health Council for the Florida Chamber of Commerce. As a result, I have had the opportunity to work with many quality individuals. There is no doubt in my mind, Kiki stands out to be one of the best. Her passion, professionalism, ability to influence, and warm demeanor are just a few of her many incredible noteworthy talents. 

While I was the Executive Director of Patient Safety and High Reliability at AdventHealth, I had the pleasure of working with Kiki for while she served in a conflict resolution role. Without solicitation, she would routinely become a leader of initiatives. Kiki would also address safety issues with impressive corroboration, passion, and effectiveness. Her drive to succeed is overwhelming as apparent by her impressive resume. She is a natural leader who continuously strives to improve both herself and those around her.

She would be an invaluable asset to any organization.”

Dr. R. A. Roncska, CAPT USN (RET)

Michael Sampson, Esq.

“Kiki Grossman touches and uplifts people’s hearts, minds, and lives. Over the several years I’ve known Kiki, I’ve witnessed and valued skills she has demonstrated in many diverse projects she has undertaken: empathy, wit, disarming humility, creativity, will, intelligence, and boldness.

As a professor, Kiki has engaged and taught other professionals and me about bias. As a mentor to undergraduates, Kiki has helped students value professionalism and civility. As an active, thoughtful fellow board member of the Collaborative Family Law Group of Central Florida, Kiki has contributed energy, ideas, good judgment, and perspective. As a friend, Kiki has listened, spoken honestly, and been comfortable and trusting in others to share of herself and skip past the superficial.”

Michael Sampson, Esq.


Val Thomas

“I feel energized, refreshed and encouraged in moving forward to who I want to be. One of my favorite parts of Kiki’s workshop was the role plays. I wouldn’t change a thing…the workshop was excellent!

Thanks Kiki! Your passion is inspiring!”

Val Thomas
Workshop Participant

Nahn Tran

“Kiki’s workshop was thought provoking and enriched. My favorite parts were the role plays and Principles for How We Treat Each Other.”

Nahn Tran
Workshop Participant

Workshop Participant

“After Kiki’s workshop I felt like I was in a community with wonderful, loving women who all want to love, honor, and support others.

Kiki has such wonderful energy and spirit. Thank you for normalizing things that are often shamed so that we can work to improve without guilt.”

Workshop Participant

Central Florida Lawyer and Mediator

“Kiki Grossman is an inspired teacher.  She makes me a better mediator through her thoughtful and knowledgeable synthesis of learning about the connections between neurobiology and emotions.”  

Central Florida Lawyer and Mediator

Brenda London, Esq.

“[Kiki] has the prowess of a boss, the delicate voice of an angel, and the wisdom of a sage.”

Brenda London, Esq.
Attorney, Mediator, and Guardian Ad Litem

Tania Aylmer, LMHC

“Kristin (Kiki) is one of the most dynamic and educational trainers I have had the pleasure of learning from.  She has the gift of capturing her audience with her clear, transparent and authentic facilitation.  She is amazing in how she executes her craft and I highly respect and recommend her

Tania Aylmer, LMHC
Healthcare Organizational Integration Director

Camy Schwam-Wilcox, Esq.

“I had the pleasure of attending one of Ms. Grossman’s full day trainings for mediation and it was just amazing.  Most importantly, the time flew by, it was very interactive, interesting, fun, and felt like a social event more than a training. Not that Ms. Grossman was fooling around. However, the interactive nature, the creative games, and the sharing of ideas and information just made it such a fun experience. The seminar was thought out so well, organized, and flowed perfectly the entire day.  I would highly recommend any mediator to take one of Ms. Grossman’s seminars. You will be glad that you did.”

Camy Schwam-Wilcox, Esq.
Attorney and Mediator

Amber Orman, MD

“The Navigating Conflict in Your Teams workshop is essential for all humans. In a world of increasing loneliness, communication has degraded, negatively affecting all members of a team. Bringing this to the forefront and discussing ways to improve, listening, caring, compassion, and relationships is essential.”

Amber Orman, MD
Central Florida Physician

Central Florida Lawyer and Mediator

“I found the presentation incredibly informative and accessible.  It really shifted my perspective on some common conflict patterns we see every day.  Kiki’s education style is both warm and exciting, inviting you to engage with the material and discuss challenging topics.”

Central Florida Lawyer and Mediator

Simplified Path to Conflict Resolution

Navigating conflict in the workplace can be daunting, but our approach makes it straightforward. At Leap Frog, we believe in simplifying the journey from discord to harmony, so you can focus on what you do best—running your business. With our streamlined 3-step process, we work hand-in-hand with you to diagnose the issues, design a bespoke strategy, and execute the plan with precision.


Initial Consultation

The first step to resolving conflict starts with a comprehensive consultation. We listen to understand your organization’s specific challenges and nuances. This initial meeting sets the foundation for a tailored approach, ensuring we’re aligned with your objectives from the get-go.


Strategy Design

Based on insights gathered from the initial consultation, we design a personalized conflict resolution strategy for your organization. This plan will incorporate proven methods and innovative solutions that fit seamlessly with your workplace culture and operational needs.


Execution & Implementation

The final step is putting the plan into action. We work closely with your team to execute the strategy, providing training sessions, workplace mediation, and psychological safety training as necessary. Our focus is on making the transition as smooth as possible while ensuring sustainable, long-term improvements.

Kiki Grossman

Kiki Grossman

Lead Conflict Resolution Specialist • Attorney at Law

Meet Our

Conflict Resolution Expert

Kiki Grossman is the driving force behind Leap Frog’s innovative approach to conflict resolution. With a multifaceted background that spans law, shaping trauma-informed processes, and business, Kiki has cultivated unique methodologies that are both effective and empathetic. Her comprehensive expertise and keen understanding of human dynamics make her an invaluable asset in transforming workplace conflicts into opportunities for growth and collaboration. Trust in Kiki’s years of experience and research-backed strategies to guide your organization toward a more harmonious and productive future.

Ready for a more harmonious workplace? Don’t let unresolved conflicts derail your team’s potential.

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